How can we help?
We're a small team in Ankeny, Iowa, and we answer every message ourselves. Email is fastest, phone works in office hours, and the form below lands in the same inbox.
Email us
support@ecmarketstore.comBest for everything — order questions, delivery updates, returns, sizing and plating claims. Put your order number in the subject line and we’ll find you instantly.
Reply within 1 business dayCall us
(971) 477-9538For urgent order issues. Outside these hours please email — we read messages first thing each morning.
Mon–Fri, 9:00 AM – 5:00 PM CTSat, 9:00 AM – 1:00 PM CT
Write to us
ECMarketStore2175 N Ankeny Blvd
Ankeny, IA 50023
United States
Our promise. We answer every message within one business day, and we don’t use autoresponders to dodge difficult questions. If a real person can’t fix it, we’ll tell you why and what we’ll do next.
Send us a message
It lands in the same inbox as support@ecmarketstore.com — usually answered within an hour during working hours.
Quick links
Most questions are answered faster on the relevant page than by emailing us. Try these first:
- Delivery — costs, timeframes, tracking and international
- Returns & refunds — 30-day window, refund timing, who pays carriage
- Care & sizing — how to keep a preserved flower looking right, and which vase fits which set
- FAQ — plating, stones, guarantees and gifting
- About ECMarketStore — who we are and what we will and won’t claim