Terms of service
The rules the shop runs by. Written to be read rather than to be unreadable — where a clause protects us, it says so plainly instead of hiding behind eleven lines of capital letters.
1. Who you are contracting with
ECMarketStore is a trading name, not a separately registered company. Orders are fulfilled from Ankeny, Iowa. Contact: support@ecmarketstore.com · (971) 477-9538.
2. Orders
Adding something to a cart is not a contract. Your order is an offer to buy; the contract forms when we send the shipment confirmation. Between those two points we may decline an order — if a piece has just sold out, if the address cannot be delivered to, or if we cannot make a stated deadline. If we decline, you are refunded in full and told why.
3. Prices and sales tax
Prices are in US dollars (USD). Sales tax is calculated at checkout from your delivery address — see the shipping policy for how that works.
Prices can change; the price that applies is the one displayed when you place the order. If a price is displayed wrongly through an obvious error — a $68 rose listed at $6.80 — we will contact you before charging anything and you can confirm at the correct price or cancel.
We do not print a compare-at price we never charged. There is not a struck-through figure anywhere on this site. If a piece is ever reduced, the figure struck through will be a price we actually charged. That is a term of these conditions, not a marketing line.
4. What you are buying
This shop sells three different things and the product page always says which:
- Preserved and plated flowers. Real flowers, grown and cut, then treated and electroplated in a layer of real metal. Because each one grew, every one differs in size, shape and exact color — that variation is the product, not a defect.
- Preserved under lacquer. Real flowers sealed under clear or colored coatings rather than metal.
- Keepsake flowers. Handmade objects in the shape of a flower — porcelain, cotton, leather, lace, paper, wood, crystal, rose quartz. These never were flowers, and the first line of the listing says so.
Plating is a coating, not solid metal, and we describe it that way everywhere. We do not describe a preserved flower as lasting "forever": kept dry and out of direct sunlight it holds its appearance for years, and the care page explains how.
5. Photography and colour
Product photographs are taken under studio lighting and screens differ. Metallic finishes in particular photograph brighter than they read in a room. A noticeable difference from the photograph is covered by the return policy; a slight one is physics.
6. Returns and exchanges
The returns policy forms part of these terms: a 100-day trial, free returns and exchanges, contact within 30 days of delivery to start one. Nothing there limits your rights under the consumer protection law of the state you live in.
7. Delivery
The shipping policy forms part of these terms. Delivery estimates are estimates: we control the 1–2-business day handling window and we do not control the carrier's network. Where a delay is ours we fix it at our cost; where it is weather or a carrier outage we tell you what we know and when.
8. Engraving
Engraved text is reproduced exactly as you type it, including spelling. Check it before you order — we cannot un-engrave a tag, and a typo you supplied is not a fault. If we engrave something other than what you submitted, we redo it at our cost.
We will not engrave text that is unlawful, that infringes someone else's trade mark, or that is abusive. If you order one, we will contact you and refund rather than engrave it.
9. Intellectual property
The text, layout and design of this site belong to us. You are welcome to share a link or quote a sentence with attribution; you may not copy the catalogue wholesale onto another store.
We are not affiliated with, endorsed by or connected to any other flower or gift retailer. Where a page names a traditional anniversary material, it is describing a widely published custom, not a brand.
10. Liability
We are responsible for the goods we sell and for getting them to you as described. We are not responsible for indirect losses that are not a foreseeable consequence of us getting something wrong — a missed occasion where the delivery estimate was met, for example.
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.
11. Acceptable use
Do not attempt to break, scrape at scale, overload or gain unauthorised access to this site. Do not place orders fraudulently or on somebody else's card. Both cost a small business real money and both will be reported.
12. Governing law
These terms are governed by the law of the State of Iowa, and any dispute will be dealt with by the state and federal courts sitting in Iowa.
13. Changes
We may update these terms. The version that applies to your order is the one published when you placed it. Material changes will be dated on this page.
14. Complaints
Email support@ecmarketstore.com with your order number. We acknowledge within one business day and aim to resolve within five. If we cannot, we will tell you why and what we are doing instead.