Your tracking number is in the shipment confirmation email, sent the moment the label prints. Paste it into the carrier's site, or send us the order number and we will look it up for you.
Where the number is
- Search your inbox for ECMarketStore. There are two emails per order: the order confirmation, sent immediately, and the shipment confirmation, sent when it leaves us.
- The tracking number is in the second one, with a link straight to the carrier.
- Check the spam folder before concluding it never arrived — shipment emails land there more often than order confirmations do.
No shipment email yet? Then it is still inside the 1–2-business day handling window, which is exactly where it should be. See the shipping policy for what happens in it.
Track it
- USPS and UPS — the shipment email names which one is carrying your parcel and links directly to its tracking page.
- Or paste the number into any universal tracker if you would rather not guess the carrier.
What the stages mean
| Status | What is actually happening |
|---|---|
| Order confirmed | Paid and queued. Handling starts, 1–2 business days. |
| Label created / pre-transit | Packed and labelled. The carrier has the data but not yet the box. This can sit for a few hours and it is normal. |
| In transit | Moving. Expect one or two scans a day, not continuous updates. |
| Out for delivery | On the vehicle. Arriving today. |
| Delivered | Scanned as delivered. If it is not where you are, check with neighbours and any safe place first — see below. |
Common situations
Tracking has not updated in days
One quiet day is normal. Three business days with no movement is not: email support@ecmarketstore.com with your order number and we will open a trace with the carrier the same day. If it is confirmed lost, we send a replacement at our cost rather than making you wait out the investigation.
It says delivered and it is not here
Almost always one of three things, in this order: a neighbour took it, it is in a safe place the driver chose, or it was scanned a stop early and lands later the same day. Give it until the end of the next business day, then email us — we will pull the carrier's proof of delivery, which includes the GPS point of the scan.
Nobody was in
The carrier leaves a card and reattempts, or holds it at a local depot. Orders over $250 require a signature, so those will not be left without one.
The address is wrong
Email immediately. Inside the handling window we can almost always correct it; once the label is printed we cannot. An undeliverable parcel comes back to us and is refunded in full or re-sent, whichever you prefer.
Ask us instead
Send your order number — or just the email address you checked out with — to support@ecmarketstore.com and we will look it up. One business day, usually the same morning. If a gift has a date on it, say so in the subject line and it gets picked up first.